Get in touch
Get in touch
We are happy to assist you with all general enquiries, help or support. Please complete an enquiry form on this page or you can contact our friendly team directly.
Contact details
Ascot Vale Leisure Centre
Keilor East Leisure Centre
Queens Park Swimming Pool
Submit an enquiry
What you need to know
Feedback, compliments and complaints
We want to hear from you. Share your experience with us.
If you have any thoughts, suggestions, or comments, feel free to share with us. Your input helps us improve and enhance our services to better meet your needs.
How to submit your feedback, compliment or complaint
Online
Use our online form above to submit your feedback, compliment or complaint
Phone
Call our Guest Experience Team:
Keilor East Leisure Centre &
Ascot Vale Leisure Centre
03 9283 6402
Queens Park Swimming Pool
03 9375 3651
In person
At our facility:
Keilor East Leisure Centre
84 Quinn Grove,
Keilor East, VIC, 3033
Ascot Vale Leisure Centre
Corner Langs & Epsom Road,
Ascot Vale, VIC, 3032
Queens Park Swimming Pool
Corner The Strand & Pascoe Vale Rd,
Moonee Ponds, VIC, 3039
Send us an email:
Keilor East Leisure Centre
kelcfeedback@movemv.com.au
Ascot Vale Leisure Centre
avlcfeedback@movemv.com.au
Queens Park Swimming Pool
qpspfeedback@movemv.com.au
Need help making a complaint?
If you require support to make a complaint, please contact us.
Complaints handling procedure
Please click here to access our complaints handling procedure which outlines what you can expect when you raise a concern with us.
Related legislation and reference sources
- ISO10002:2015 Quality Management Systems – Ensures effective complaint management and continuous improvement.
- Privacy Act 1988 (Cwlth) – Governs the handling of personal information in complaint processes.
- Australian Consumer Law (Cwlth) – Protects consumer rights and ensures complaints related to products and services are handled fairly.
- Children's Guide to Complaint Handling – Provides children with a method of reporting concerns about their safety.
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