Get in Touch

For all membership enquiries, or if you require any assistance, help, or support from us regarding the centre or your membership we are here to help you, so please contact our friendly team.

You can also fill out the Membership Enquiry Form and leave your best contact details and we will get in touch with you shortly.

What you need to know

Feedback, Compliments and Complaints

We want to hear from you. Share your experience with us.

If you have any thoughts, suggestions, or comments, feel free to share with us. Your input helps us improve and enhance our services to better meet your needs.

Need help making a complaint?

If you require support to make a complaint, please contact us.
 

Complaints Handling Procedure

Please click here to access our Complaints handling procedure which outlines what you can expect when you raise a concern with us.

Related legislation and reference sources

• ISO10002:2015 Quality Management Systems – Ensures effective complaint management and continuous improvement.
• Privacy Act 1988 (Cwlth) – Governs the handling of personal information in complaint processes.
• Australian Consumer Law (Cwlth) – Protects consumer rights and ensures complaints related to products and services are handled fairly.
• Children's Guide to Complaint Handling – Provides children with a method of reporting concerns about their safety.